Shipping & Returns

Medidenta Product Shipping / Return Policy:

In the event you wish to return a product please be advised of the following:

Return & Exchange Policy

Items purchased from Medidenta are guaranteed with a 30-day return policy. When your order is received, please examine it carefully. If for any reason, you are not satisfied, please call 800-221-0750 for a valid Returned Merchandise Authorization (RMA) number and have your invoice available for reference. Upon receipt of the returned product, Medidenta will exchange, refund or credit the item, fewer adjustments for shipping and handling. All products must be returned unused, unmarked and in original packaging with the seal unbroken. Claims must be reported within 30 days of invoice date. All returned merchandise is subject to inspection. Any merchandise returned to Medidenta in an unsellable condition will NOT be eligible for credit.

  • Return for Refund: 30 Days
  • Return for exchange or replacement: 60 days
  • Restocking fees apply: 15% of Final Price

Return Address:
Medidenta Returns
3575 W Post RD.
Las Vegas, NV 89118

Customer must request a return for refund within 30 days after invoice date. No refunds are issued after 30 days.

  • All returns should be shipped in a traceable manner such as Fed-ex or UPS. The shipment fee is non-refundable. Medidenta will not be responsible for any shipping loss.
  • Customer agrees to pay for all shipping charges and accept the risk of loss or damage for the product being returned.
  • Items returned must be returned new, unused, resalable condition without any markings and in original packaging with the seal unbroken. Damaged merchandise will not be eligible for return.
  • All returns require a Return Materials Authorization (RMA) number. Medidenta will not accept any return without a valid RMA number. The package will be returned at the sender’s expense.
  • Returns must include a copy of the original invoice. Credit cannot be issued without a copy of the original invoice.
  • Please allow 5-7 business days to process your return.
  • Medidenta reserves the right to refuse service that would void the return policy.
  • Please note not all items are covered by our return policy. OSHA regulations prohibit the return of syringes, needles, solutions etc.
  • No credit on special orders or drop shipments from the supplier.

Return Materials Authorization Number (RMAs)

Returned Authorization Numbers will be valid for a period of 30 Days from the date of issuance. Returned merchandise received after the expiration date will NOT be accepted for credit. The customer is responsible for the care of the returned items and the insurance through the shipping carrier. Any product received without a valid RMA number will be returned to sender. All items may be subject to restocking fee.

Order Discrepancies or Damaged Shipments

Customers must inform Medidenta of any missing, damaged or incorrect items from your order within 7 days of the delivery date. In case of damaged merchandise, please keep the original packaging and contact your delivery company (UPS) for a damage inspection report. Please contact our Customer Service Department at 800-221-0750 to review the order and we will respond within 48 hours.

Price Adjustments

Prices are subject to change at any time. We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date on your invoice. To obtain a price adjustment, please call 800-221-0750 with your invoice ready. If you are within the deadline, we’ll refund you the difference in your original form of payment. Items purchased with a promotional discount are NOT eligible for price adjustments.For any other questions regarding returns and exchanges, please call us at 800-221-0750 Monday through Friday 6 am to 5 pm PST.

Canceled Orders

If you wish to cancel your order for any reason please call customer service at 800-221-0750. Medidenta will not accept emails as a way of cancellation. Any refused packages or any returns to Medidenta due to incorrect address, action, or absence or recipient, we will refund the credit card the full amount of the purchase, less any shipping charges.

Shipping Charges

International Orders: please be advised that all international orders will be charged according to their location. 

We thank you for your loyalty and look forward to your business.

Request a Sample

Basic CBCT Interpretation of Common Findings for the Busy Dental Practitioner

This lecture and hands-on course, will provide the attendees with the most common radiographic lesions that are presented in children, adolescents, and adults. The seminar will use case-presentation as the learning and discussion format and will cover the entire spectrum of oral radiology in dentistry. Topics such as radiation safety, digital radiology, CBCT in dentistry, radiographic interpretation and common radiographic lesions will be covered in detail. 

Attendees will need to bring their own laptop to be used during the course.  

After attending this seminar, the participant will be able to: 

  • Understand the importance of “building” a differential interpretation in radiology 
  • Learn the most common radiographic lesions in children, adolescents, and adults 
  • Learn the indications of CBCT and more important, learn the basic interpretation of common CBCT findings 
  • Understand the importance of radiation safety in the practice of dentistry

Continental Breakfast & Lunch are included on both days.

The Newest Advancements in Restorative Care & Anesthesia Technology

Learn more about the first flexible, durable, esthetic crown and the newest electronic local anesthetic delivery system.  

Join us for an interactive hands-on workshop with some of the newest and leading restorative and anesthetic products on the market. This course will give clinicians the opportunity to review real cases, learn the science behind each product, and get hands-on preparation time and experience.    

Attendees are encouraged to bring their loupes for the hands-on course. 

After attending this seminar, the participant will be able to: 

  • Learn the express preparation techniques to place BioFlx and Stainless-steel crowns.  
  • Learn the clinical benefits of NeoPutty MTA and NeoLiner LC as well as the cost-saving techniques for pulpotomies and indirect pulp caps.  
  • Understand the benefits of the intraosseous technique compared to traditional injections.  
  • Learn the ins and outs of NuSmile’s painless injection systems with their proprietary Effitec needles. 

Continental Breakfast & Lunch are included on both days.  

Cocktail Reception on Friday from 7-10pm. Attendees and a plus one are invited to join us for food, cocktails and fun overlooking the Las Vegas Strip!