Shipping & Returns

Customer must request a return for refund within 30 days after invoice date. No refunds are issued after 30 days.

• All returns should be shipped in a traceable manner such as Fed-ex or UPS. The shipment fee is non-refundable. Medidenta will not be responsible for any shipping loss.
• Customer agrees to pay for all shipping charges and accept the risk of loss or damage for the product being returned.
• Items returned must be returned new, unused, resalable condition without any markings and in original packaging with the seal unbroken. Damaged merchandise will not be eligible for return.
• All returns require a Return Materials Authorization (RMA) number. Medidenta will not accept any return without a valid RMA number. The package will be returned at the sender’s expense.
• Returns must include a copy of the original invoice. Credit cannot be issued without a copy of the original invoice.
• Please allow 5-7 business days to process your return.
• Medidenta reserves the right to refuse service that would void the return policy.
• Please note not all items are covered by our return policy. OSHA regulations prohibit the return of syringes, needles, solutions etc.
• No credit on special orders or drop shipments from the supplier.

Return Materials Authorization Number (RMAs)

Returned Authorization Numbers will be valid for a period of 30 Days from the date of issuance. Returned merchandise received after the expiration date will NOT be accepted for credit. The customer is responsible for the care of the returned items and the insurance through the shipping carrier. Any product received without a valid RMA number will be returned to sender. All items may be subject to restocking fee.

Order Discrepancies or Damaged Shipments

Customers must inform Medidenta of any missing, damaged or incorrect items from your order within 7 days of the delivery date. In case of damaged merchandise, please keep the original packaging and contact your delivery company (UPS) for a damage inspection report. Please contact our Customer Service Department at 800-221-0750 to review the order and we will respond within 48 hours.

Price Adjustments

Prices are subject to change at any time. We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date on your invoice. To obtain a price adjustment, please email us at [email protected]. If you are within the deadline, we’ll refund you the difference in your original form of payment. Items purchased with a promotional discount are NOT eligible for price adjustments. For any other questions regarding returns and exchanges, please call us at 800-221-0750 Monday through Friday 9am-5pm PST.

Canceled Orders

If you wish to cancel your order for any reason please call customer service at 800-221-0750. Medidenta will not accept emails as a way of cancellation. Any refused packages or any returns to Medidenta due to incorrect address, action, or absence or recipient, we will refund the credit card the full amount of the purchase, less any shipping charges.

Shipping Charges

International Orders: please be advised that all international orders will be charged according to their location. 

We thank you for your loyalty and look forward to your business.